Customer help
Ask us about
your setup.
For product questions, include the bar’s make, model and finish. For order questions, include your order reference. Please do not email card details.
Common questions
What is the difference between the kits?
The $23.99 nylon kit includes a nylon brush, 2 fl oz oil and a towel. The $29.99 combo kit adds a stainless steel brush. The $15.99 steel brush is sold alone. Steel is only for manufacturer-approved surfaces. Compare the brushes.
Does the chalk bundle include all three formats?
Yes: liquid, powder and block chalk for $16. The liquid is 2 oz / 60 mL; the powder and block are each net 2 oz. See the photos and label details.
Where do I enter my free-shipping code?
Open your bag, enter the code in “Free-shipping code,” and select Apply. Confirm that Shipping reads Free before continuing to Stripe Checkout. The signup code appears on the site after successful signup; no email delivery is needed to use it.
How soon does my order arrive?
Orders dispatch within 2 business days from California. Carrier transit is additional. See the estimate in Checkout and our shipping information.
Why does the bag not show a final tax amount?
Stripe calculates any applicable tax after it has the address details needed for your order. The bag labels its amount “Total before tax.” You can review the final amount before paying in Stripe.
Can I shop without joining the email list?
Yes. Signup is optional. U.S. orders with an item subtotal of $45 or more qualify for free shipping without the signup code.
What if something is wrong with my order?
We offer a 100% satisfaction guarantee and lifetime free returns. Contact customer support at hello@summitfitness.us for assistance or to arrange a return. Include your order reference. Read the current returns information.